About
Global Digital Workplace Engineer with 7+ years of experience specializing in enterprise device management, workflow optimization, and live streaming support. Skilled in managing Jamf Pro, Microsoft Intune, and Active Directory environments to ensure seamless operations across macOS, iOS, and Windows platforms.
Experience
Patagonia
Digital Workplace Engineer
Oct 2023 - PresentLeading enterprise device management and live streaming infrastructure for global workforce.
- Architect and manage Jamf Pro & Microsoft Intune for enterprise-wide device fleet
- Design automated workflows for macOS, iOS, and iPadOS deployment
- Own end-to-end device lifecycle management and patch compliance
- Provide tier 3 escalation support for complex technical issues
- Engineer live streaming solutions for company town halls
IT System Administrator II
Oct 2022 - Oct 2023Promoted to lead system administration responsibilities and expand device management scope.
IT Systems Analyst
First role at Patagonia supporting HQ and North America remote employees.
- Provided technical support via Zendesk ticket system
- Managed devices across Jamf Pro, SCCM, and Microsoft Intune
Guitar Center
IT Helpdesk Technician
Oct 2016 - Sep 2018Desktop support for corporate office and nationwide remote workforce.
- Delivered multi-channel support via phone, email, IM, and walk-up
- Managed Active Directory: password resets, security groups, user provisioning
- Administered Jamf Pro for Mac device management
- Participated in on-call rotation for after-hours support
King Kopy
Assistant Manager
May 2015 - Oct 2016Operations and technical support for local print shop.
- Managed daily print operations and customer design projects
- Built network infrastructure during store remodel: Cat5e, switches, APs
Skills
Device Management
Platforms
Infrastructure
Live Production
Certifications
Jamf Certified Tech
Jamf